Refund & Return Policy

Last updated: September 19, 2026

At ASARIO, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete item, please contact us and we will review your request and assist you with the appropriate resolution.

1. Eligibility for Returns

You may request a return or replacement if:

• You received a damaged or defective product.

• You received a wrong product that does not match your order.

• Your order arrived with missing items.

• The product has a significant issue that makes it unusable or substantially different from its description.

Return or refund requests should be submitted within 7 days of delivery.

For hygiene and safety reasons, certain beauty and personal care products may not be eligible for return once opened, used, or unsealed, unless the item arrived damaged, defective, or incorrect.

2. Products That Cannot Be Returned

For health, hygiene, and safety reasons, we generally cannot accept returns for:

• Opened or used beauty and personal care products.

• Products with removed or damaged hygiene seals.

• Items that have been altered, damaged, or misused after delivery.

• Products without their original packaging, where the packaging is required for return processing.

• Items returned after the applicable return period.

This does not affect your rights regarding products that arrive damaged, defective, or incorrect.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:

Email: asarioxyz007@gmail.com

To help us process your request, please provide:

• Your order number.

• Your full name.

• A description of the issue.

• Clear photos of the product and packaging.

• A short video, if necessary, to demonstrate a defect.

We may request additional information or evidence before approving a return, replacement, or refund.

4. Return Approval

Do not send any product back before contacting us and receiving return instructions.

If your return is approved, we will provide you with the appropriate return instructions and address.

Because ASARIO operates using a dropshipping fulfillment model, approved returns may need to be processed through our fulfillment/supplier network.

5. Refunds

Once an approved return or refund request has been reviewed, we will notify you of the outcome.

If your refund is approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on your bank, payment provider, or card issuer.

6. Refunds for Damaged or Incorrect Orders

If the issue is confirmed to be the result of receiving a damaged, defective, incorrect, or incomplete item, ASARIO may provide an appropriate resolution, which may include:

• A replacement item;

• A refund; or

• Another suitable resolution depending on the circumstances.

The available resolution may depend on the product, condition of the item, and fulfillment/return requirements.

7. Change of Mind

We understand that sometimes customers may change their mind after placing an order.

However, change-of-mind returns are not automatically guaranteed. For beauty and personal care products, returns may be restricted because of hygiene and safety considerations.

If you would like to request a cancellation or return due to a change of mind, please contact us as soon as possible at asarioxyz007@gmail.com. We will review the request based on the order status and product eligibility.

8. Order Cancellations

If you need to cancel an order, contact us immediately at asarioxyz007@gmail.com.

Cancellation requests cannot always be guaranteed once an order has been processed, dispatched, or handed over for fulfillment.

If an order has already been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

9. Return Shipping

If the return is due to a confirmed damaged, defective, or incorrect item, ASARIO will review the situation and provide return instructions where applicable.

For other types of returns, including eligible change-of-mind requests, return shipping costs may be the customer's responsibility.

Return shipping arrangements must be approved by ASARIO before the product is sent back.

10. Exchanges

Where appropriate and subject to product availability, ASARIO may offer a replacement instead of a refund for damaged, defective, incorrect, or incomplete orders.

Replacement availability depends on the product and fulfillment availability.

11. Refund Delays

If your refund has been approved but you have not received it, please first check your bank or payment account.

If the refund is still not showing after the applicable processing period, contact us at:

asarioxyz007@gmail.com

We will assist you in checking the status of the refund.

12. Contact Us

If you have any questions about our Refund & Return Policy, please contact:

ASARIO
Email: asarioxyz007@gmail.com

We are committed to handling refund and return requests fairly and helping resolve eligible issues as quickly as possible.